INFO| Hello Reflectives || Reflective Fabrics Shop || United Kingdom

Important Notice for our UK creatives: Royal Mail: Despite best efforts, some services may be disrupted

For more go to Royal Mail

SHIPPING INFO

We happily offer FREE UK Delivery on orders over £120 and Free Delivery to Europe* and the USA on orders over £250

We aim to dispatch all orders placed before 11am the same day but this can take up to 24 hours during busy periods.

Please also note that all fabric orders are usually sent folded in a box when standard and express shipping is applied. However, there is a shipping upgrade that can be chosen if you'd like to have the fabrics on a roll.

Estimated delivery time

UK:

1st Class shipping: 1-3 business days (FREE for orders over £120)

Express shipping: 1 business day

Europe:

Standard Shipping: 3-5 business days (FREE for orders over £250)

Express Shipping: 1-3 business days

USA:

Standard shipping: 3-7 business days (FREE for orders over £250)

Express shipping: 1-3 business days

Rest of the World:

Standard shipping: 3-10 business days

For Express Delivery, please contact us to send you a quote

For delivery outside of the European Union additional customs duties and fees may be charged and are not controlled by us. To find further information about custom charges in your country please visit the relevant government website.

For delivery to the European Union after Brexit, please see information below:

Items sent to the EU from England, Scotland and Wales are subject VAT and duties in the EU. The value of goods thresholds are detailed below Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).
Commercial items/goods (excluding personal correspondence) sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.
Commercial items/goods sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee. The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
The levels and thresholds of charges vary from country to country. HelloReflectives.com cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help, either directly or via their websites.

Please note: ROYAL MAIL will not deem item as missing unless 10 Working days after due date and 25 days for overseas.

In that time frame we will not be able to offer any refunds due to the fact that the item could still be delivered. After the 10-day/25-day window we will refund or re-send the item with Signed Delivery with no extra charge.

For items which, by virtue of their nature, cannot be folded, we have to calculate a bulky goods' surcharge for shipping outside UK. The items in question are accordingly labelled.

*Free shipping over £250 applies on all countries of Europe except for Finland and Iceland as shipping prices are much higher than the rest of Europe.

GENERAL INFO

UK Reflective High Vis fabric specialists delivering quality fabrics to customers worldwide

We want our customers to be fully satisfied with their purchases and to get the choice right so we currently offer 2 different types of sample cards for the fabrics we stock, one with all our jersey prints and one with all our main fabrics. However, if you can’t seem to pick out what you need, please feel free to contact us and let us know what you’re looking for. Always Happy to help!

If you need further guidance on any of the fabrics we sell, please send an email to hi@helloreflectives.com and we’ll be in touch as soon as possible (usually the same day)

SUSTAINABILITY

We care about our customers and the environment. We love reusing leftovers, most of them are made into small samples to send out to you, or sent to students for their art projects supporting and promoting a "greener earth" .

Our packaging mostly consists of 100% recyclable cardboard boxes, and corrugated envelopes or bags made of sugar cane, the greenest material on the market and are fully recyclable.

Lastly, most of our fabrics and trimmings are tested for harmful substances, obtaining the OEKO-TEX Standard 100 class II certificate, certifying that our fabrics and trimmings are also produced sustainably in accordance with OEKO-TEX guidelines. Ask us to send you our current OEKO-TEX label number to check more details on the OEKO-TEX website.

WHAT INFORMATION AND DATA DO WE USE, COLLECT AND PROCESS ABOUT YOU:

-Information that you provide to us:-

This is basic personal data information that you give us by subscribing to our mailing list, or on our website, or when you place an order with us, or by corresponding with us by email, or otherwise. The information you give us may include your name, address, email address, phone number, date of birth (if given), and financial, such as debit and/or credit card information, although after the sale has been made, no payment details are stored.

-Information that we collect about you:-

Each time you visit our website, we will automatically collect information. This includes technical information such as your IP address, your login information, your browser type/version, your time zone setting, your browser plug-in types/versions, your operating platform or type of system, and information about your visit, such as products viewed and searched for, including URL information, and the time and date of your site visit.

-Information that we receive from other sources:-

This is information we receive about you from any of the other websites we have affiliation with, namely Etsy.com and eBay.co.uk , i.e. when you place an order from our Etsy shop OR eBay, they provide us with your contact details so we can send you your orders and communicate with you about them.

-What are they used for:-

Our website uses cookies, and these are used to distinguish one user from another, when using our website. This information helps us in providing you with a good browsing and shopping experience, and also allows us to improve our site from time to time, based on information gained by them.

HOW DO WE USE THIS INFORMATION?

-Information you give to us:-

We will use this information to carry out our obligations to you as our customer, or to deal with and complete any contracts entered into between you and us, and to provide you with any information and services that you may request from us, and to notify you about any changes to our service or our terms and conditions. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

-Information we collect about you:-

We will use this information to monitor and regulate our website i.e. trouble-shooting, analysing data, testing and improving functions, research, feedback as regards surveys and other statistical information, and to ensure that our website remains safe and secure.

-Information we receive from other sources:-

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

WHAT ARE YOUR RIGHTS:-

If at any point you wish to know which Information we are processing about you, or if you do not wish for us to process your information any longer, or if you believe the information we process about you, or of you, is incorrect, you can request to see this information and/or have it corrected or deleted by us by contacting us at hi@helloreflectives.com

If you wish to raise a complaint on how we have handled your information, please contact us at the email address above, to have the matter investigated.

$oeko-tex.jpg$

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

Hello Reflectives

134 Milligan Street

London E14 8AS

Reflective Fabrics LTD is a company registered in England and Wales with Company Number 122113091, VAT No: 363860774

Frequently Asked Questions

How long does it take to ship my items?

We aim to post orders placed before 11am the same working day but during busy periods this can take up to a maximum of 2 working days to process your order. On Holiday Season 2019, last shipping date is 16th December. All orders placed between 16th December and 2nd January will be shipped on 2nd January 2020.

How long does it usually take to receive my order?

Our Standard Shipping option usually needs 3-7 days to get to UK & EU destinations and 5-10 days to USA destinations after dispatch date. For the rest of the world it usually takes 10-15 days.

Do you do samples?

Yes. 1. There currently is a sample pack containing most of our main fabrics that you can order. Please find links for it below: Main Fabrics Sample Card: 2. There is also the option to order individual samples from each of the fabrics in stock. To go about and order individual samples, please go to the fabric required, select "sample" from the drop down menu under "size", add the quantity required and click "add to cart" button below.

Can I change or cancel my order?

Should you wish to change or cancel your order, please contact customer service ASAP at hi@helloreflectives.com! Please note that orders that have already been dispatched cannot unfortunately be cancelled.

Do I have to be registered to place an order?

No. If you use PayPal as your paying method, you can checkout as a Guest. For card payments Guest checkout isn't available at the moment.

Can I visit your shop?

We are not a retail shop and therefore are not open to public.

Do you cut the fabrics in continuous length OR do you sell by pieces?

All of our fabrics, materials and trimmings are sold by the meter and we do have 2 options for the iron-on film and leatherette fabric where they are sold in A4 sheets. For example if you need to buy, lets say, 7m of the Silver Stretch Reflective you can select 5m from the drop down menu with the number 1 in the quantity box, add them to your cart and then select 1m from the drop down menu, put the number 2 in the quantity box and add this in your cart too. We will treat that as 7m of contiuous length fabric as it will be in the same order. However, if you need your fabric in pieces, please feel free to drop us a note at the check-out, in your cart.

Do you do wholesale?

We actually do! Most of our fabrics and trimmings have options to buy in multiples of 1m, 5m, 10m, 20m, 30m, 100m where the prices per meter drop if you select 5m+ from the drop down menu. If you are interested in quantities more than 100m, please do not hesitate to contact us for a quote.

Can I print on your fabrics?

All of our fabrics can be printed and the best way of doing so is by using Screen Printing. Of course you will have to test the method with the fabrics before you proceed with production to find if the desired outcome can be reached. Sublimation printing is also possible and this should be tested too. Printing recommendation: All inks should be continuously tested to ensure acceptable adhesion in the event of change occurring in the manufacturing process or composition of the ink. Prior to printing, wiping the surface with a soft cloth lightly dampened with isopropyl alcohol may help ink adhesion. Printed areas will NOT be retro-reflective. This is because the ink will cover the hundreds of glass micro-beads that reflect the light.