Important Notice for our UK creatives: Royal Mail: For items posted from Tuesday 31 March 2020 onwards, our guarantee delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.

For more go to Royal Mail

SHIPPING INFO

We happily offer FREE UK Delivery on orders over £120 and Free  Delivery to Europe and the USA on orders over £200

We aim to dispatch all orders placed before 11am the same day but this can take up to 24 hours during busy periods.

Estimated delivery time

UK: 

1st Class shipping: 1-3 business days (FREE for orders over £120)

Express shipping: 1 business day 

Europe:

Standard Shipping: 3-5 business days (FREE for orders over £200)

Express Shipping: 1-3 business days 

USA:

Standard shipping: 3-7 business days (FREE for orders over £200)

Express shipping: 1-3 business days 

Rest of the World:

Standard shipping: 3-10 business days

For Express Delivery, please contact us to send you a quote

For delivery outside of the European Union additional customs duties and fees may be charged and are not controlled by us. To find further information about custom charges in your country please visit the relevant government website. 

 

Please note: ROYAL MAIL will not deem item as missing unless 10 Working days after due date and 25 days for overseas.  

In that time frame we will not be able to offer any refunds due to the fact that the item could still be delivered. After the 10-day/25-day window we will refund or re-send the item with Signed Delivery with no extra charge.  

  For items which, by virtue of their nature, cannot be folded, we have to calculate a bulky goods' surcharge for shipping outside UK. The items in question are accordingly labelled.

GENERAL INFO

UK Reflective High Vis fabric specialists  delivering quality fabrics to customers worldwide

We want our customers to be fully satisfied with their purchases and to get the choice right so we currently offer 2 different types of sample cards for the fabrics we stock, one with all our jersey prints and one with all our main fabrics. However, if you can’t seem to pick out what you need, please feel free to contact us and let us know what you’re looking for. Always Happy to help!

If you need further guidance on any of the fabrics we sell, please send an email to hi@helloreflectives.com and we’ll be in touch as soon as possible (usually the same day)

PRIVACY POLICY

WHAT INFORMATION AND DATA DO WE USE, COLLECT AND PROCESS ABOUT YOU:

-Information that you provide to us:-

This is basic personal data information that you give us by subscribing to our mailing list, or on our website, or when you place an order with us, or by corresponding with us by email, or otherwise. The information you give us may include your name, address, email address, phone number, date of birth (if given), and financial, such as debit and/or credit card information, although after the sale has been made, no payment details are stored.

-Information that we collect about you:-

Each time you visit our website, we will automatically collect information. This includes technical information such as your IP address, your login information, your browser type/version, your time zone setting, your browser plug-in types/versions, your operating platform or type of system, and information about your visit, such as products viewed and searched for, including URL information, and the time and date of your site visit. 

-Information that we receive from other sources:-

This is information we receive about you from any of the other websites we have affiliation with, namely Etsy.com and eBay.co.uk , i.e. when you place an order from our Etsy shop OR eBay, they provide us with your contact details so we can send you your orders and communicate with you about them.

COOKIES

-What are they used for:-

Our website uses cookies, and these are used to distinguish one user from another, when using our website. This information helps us in providing you with a good browsing and shopping experience, and also allows us to improve our site from time to time, based on information gained by them.

 

HOW DO WE USE THIS INFORMATION?

-Information you give to us:-

We will use this information to carry out our obligations to you as our customer, or to deal with and complete any contracts entered into between you and us, and to provide you with any information and services that you may request from us, and to notify you about any changes to our service or our terms and conditions. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

-Information we collect about you:-

We will use this information to monitor and regulate our website i.e. trouble-shooting, analysing data, testing and improving functions, research, feedback as regards surveys and other statistical information, and to ensure that our website remains safe and secure.

 

-Information we receive from other sources:-

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

WHAT ARE YOUR RIGHTS:-

 

If at any point you wish to know which Information we are processing about you, or if you do not wish for us to process your information any longer, or if you believe the information we process about you, or of you, is incorrect, you can request to see this information and/or have it corrected or deleted by us by contacting us at hi@helloreflectives.com

 

If you wish to raise a complaint on how we have handled your information, please contact us at the email address above, to have the matter investigated.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

Hello Reflectives 

134 Milligan Street

Westferry Studios

London E14 8AS

UK

hi@helloreflectives.com

Reflective Fabrics LTD is a company registered in England and Wales with Company Number 122113091

FAQ

 

©2020 by Hello Reflectives

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